SHIPPING

 

SPAIN

Peninsula: All shipments will be free to the peninsula if they exceed €25 (taxes included). Shipping costs for orders less than €25 are €4,95. Approximate transit time is 24-72 business hours. 

Balearic Islands: All shipments will have a charge of € 8 (taxes included) for shipping costs. The transit time 95 to 3 business days from the dispatch of the merchandise. Returns will have the same cost. 

Canary Islands / Ceuta / Melilla: All shipments to the Canary Islands, Ceuta and Melilla have a higher cost. The transit time is 4 to 10 business days from the shipment of the merchandise. Consult return conditions (the amount of transport is not reimbursed).

Pick up at our offices: If you want to pick up your order at our Bocairent facilities, include the code in the address and promotional code fields euromode collection 

Once the confirmation email is received, you can pick it up at our offices: Pol. Industrial «El Regadiu» Calle Comarca la Marina, 3, 46880

Returns

 

All products can be returned within 15 business days from the date of receipt of the order. It is very simple to manage any return of your order: you simply have to send us an email through the Contact Form and store@creaciones-euromoda.com . In addition, returns are free for orders from mainland Spain, with the exception of returns of masks.

  • Type of question *: Web order. Enter the name with which you placed the order, an email and the order number. 
  • Message*: Tell us the reasons for your return and a day to be able to send the agency to pick up the product (choose morning or afternoon). Or choose a day to take the package to an MRW or GLS office.
  • We will respond confirming the collection with a tracking number. You must prepare the order in a similar way to how it arrived. 

 

  • The product can not have been washed or used and must be in perfect condition for its new use.
  • Once we receive the order back to our facilities and our quality department check the order, we will issue the refund. This process can take up to 15 business days.
  • If we detect use, washing or improper use of the product, Euromoda will not refund the amount of the purchase and the customer must request the collection of the product in our factory if he wants to keep it.
  • If you have any questions we will always be happy to assist you in our contact number 96 235 07 87 (08 time: 00 to 13: 30 and 15: 30 to 18: 00).
  • The costs of returns or changes of masks will be paid by the customer. Once the mask container has been opened, it cannot be returned because it is a hygienic product.

Exchanges

 

If you have bought a garment from us and want to exchange it for another, you need to send us an email through the Contact Form.

  • Type of question *: Web order. Enter the name with which you placed the order, an email and the order number.
  • Message*: Tell us what happened and what size or model you would like to exchange it for.
  • We will reply to you as soon as possible.