Info COVID-19, Shipping and Returns

Shipping and information COVID-19

Updated information 30/03/2020

En Creaciones Euromoda We are making a great effort to try to ensure that your house is dressed and comfortable in the face of these circumstances caused by COVID-19, therefore we continue to ship normally taking the appropriate security measures. Also to make it easier for you, all shipments to the peninsula are FREE.

We only ask that you be patient if your order takes a little longer than normal and that you follow the safety instructions provided by the parcel staff.

https://www.gls-spain.es/es/covid-19/

Spain

Peninsula: All shipments will be free to the peninsula. Approximate transit time is 24-48 business hours from the shipment of the merchandise.

Balearic Islands: All shipments will have a charge of 5'95 € (Taxes included) for shipping costs. Transit time 3 to 5 business days from the shipment of the merchandise. Returns will have the same cost.

Canary Islands / Ceuta / Melilla: All shipments to the Canary Islands, Ceuta and Melilla have a higher cost. Transit time 4 to 7 business days from the shipment of the merchandise. Check return conditions

Returns

It is very easy to manage any return of your order. You just have to send us an email through the contact form.

  • Type of question *: Web order. Enter the name with which you placed the order, an email and the order number.
  • Message *: Tell us the reasons for your return and one day to send the agency to pick up the product from 9 a.m. to 14 p.m.
  • The product can not have been washed or used and must be in perfect condition for its new use.
  • Once we receive the order back to our facilities and our quality department check the order, we will issue the refund. This process can take up to 15 business days.
  • If we detect use, washing or improper use of the product, Euromoda will not refund the amount of the purchase and the customer must request the collection of the product in our factory if he wants to keep it.
  • If you have any questions we will always be happy to assist you in our contact number 96 235 07 87 (08 time: 00 to 13: 30 and 15: 30 to 18: 00).

Changes

We can only manage changes for products that are less than the requested size due to the difference in prices. For this, it is necessary that you send us an email through the contact form.

  • Type of question *: Web order. Enter the name with which you placed the order, an email and the order number.
  • Message *: Explain what happened and by what size you would like to change it.
  • We will respond as soon as possible confirming the change or otherwise, rejecting the request and explaining the reasons.